Cancellation and return policy

Exchange and Return Policy

Purchases made at are NOT eligible for exchanges or returns in establishments that sell the products, as they are exclusive to purchases through this website.

Returns and/or exchanges of items purchased on the site are accepted within 3 (three) calendar days from the day the product is received.

We do not make changes, substitutions or exchanges of items purchased online, unless the material return and delivery of the products is made and a new purchase order is made with the products that are required.

Refunds will be made according to the payment method used, and the refund time will depend on the payment method chosen and cannot be longer than 60 (sixty) business days.

For the return policies to be applied, the merchandise must be returned unopened, with the labels in place and must be accompanied by customs documents (if applicable), and must be in good condition.

How to make returns?

To make returns, a written document must be included expressing the reason for the return so that it can be processed. Please indicate the items you are returning in this document.

Package and seal your merchandise securely (preferably in the original package). You must pay the costs of shipping the package to the company's address. Please note that the return is not pre-paid, therefore you will be responsible for the shipping cost. Shipping costs are not refundable by the company.

Send the package to: Las Mezcas SA de CV, Monte Everest 709, Col. Lomas de Chapultepec, Delegación Miguel Hidalgo, CP 11000, CDMX

The refund time will be 60 days from the shipping date and three billing periods for the credit to appear on your statement.

Incorrect items or items with possible defects.

Any item that allegedly contains defects or products that are different from the original order can be returned or exchanged within the first 5 (five) days of receiving the item.

Any item presumed to be defective is subject to inspection by the company, so it is not possible to guarantee a refund for this item.

If the refund is found to be inadmissible, Las Mezcas SA de CV will notify you as soon as this verification has been carried out and within a period of no more than 30 (thirty) business days.